Cancellation and Refund Policy
- ARC Industries believes in and we can helping its customers as far as possible,and has therefore a liberal cancellation policy.
- How do I cancel an order on ARC Industries?
- For outright cancellations by you
- If you cancel your order before your product has shipped,we will refund the entire amount deducting banking transaction charges applicable if any.
- If the cancellation is after your product has shipped:
- If you received the product,it will be eligible for replacement,only in cases where there are defects found with the product.
- Products with tampered or missing serial / UPC / SKU/ Part numbers.
- Any damage / defect which are not covered under the manufacturer's warranty.
- Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.
Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know and we'll help you regarding the same.
Apart from condition reserved herein above,the following products shall not be eligible for return or replacement, viz:
- Any product that exhibits physical damage to the box or to the product;
- Any product that is returned without all original packaging and accessories,including the retail box,manuals,cables,and all other items originally included with the product at the time of delivery;
- Any product without a valid,readable,untampered serial number,including but not limited to products with missing, damaged,altered,or otherwise unreadable serial number
- Any product from which the UPC (Universal Product Code) has been removed from its original packaging.